gateshead council repairs

If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. The panel decides which services they review based on various criteria. Housing Repairs and Maintenance Service Gateshead - Government Online Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. It is also possible to claim for any damage that may have been caused during repair works. %PDF-1.5 Housing Disrepair Your Employees Portal - Gateshead Council If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. We have guidelines on how long different repairs should take. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Youll be paid a competitive salary plus additional allowances where relevant. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Payslips. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. View details of your former and current tenancies including rent statements and repair. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If this is not possible, we will replace with the items we hold in stock. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Housing contact details - Gateshead Council The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Work continues to address 3,000 Gateshead Council property repair backlog Failure to do so could give you grounds to make a council house disrepair claim against them. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. <> The department is on the lookout for more callhandlers and building technicians. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Wednesday 2nd November 2022. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Gateshead Council aims to complete the backlog by late March next year. Always ask to see this card before letting anyone into your home. Gateshead, England. However, the contractor will not ask you for any money when they call. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. To access this support or speak to an advisor, contact Business Gateshead today. Were delighted that you want to come and work with us. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Gateshead Council Section Manager - Repairs Job in Gateshead, England You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. The council is responsible for most repairs to your home. However, our partners are continuing to deliver a series of . The team were very helpful and understanding of my dangerous situation. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Council tenants can also be offered evening appointments for repairs from 4:30pm. Unfortunately, this job posting is expired. The contractors are currently repairing seven properties a week. Gateshead Council. My Housing Account - Gateshead Council If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Our business support events remain cancelled for now. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Thank you so much. These include re-fixing toilet seats and repairing minor leaks. Whats in it for you? New online repair reporting system launched - Gateshead Council Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Information, Advice, Services and Support - Gateshead Local Offer SEND Repairs & Voids. You can also include claims for loss of earnings and care costs if necessary. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. I have got this complaint, they monitor it and see it through to the end. Gateshead Council aims to complete the backlog by late March next year. stream VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Please continue to be patient, as we are experiencing a high volume of phone calls. We are Gateshead Council's Housing Team. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Gateshead Council jobs in Newcastle upon Tyne NE20 For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Some work to your home is done as part of a planned maintenance or investment programme. There are no emergency or urgent repairs outstanding at this point in time. Complain about council or housing association repairs Head of Repairs and Maintenance - Gateshead Council - LinkedIn Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. News - GO Gateshead Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Youth justice services: North East and Cumbria - GOV.UK Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. These are repairs which need quick attention and don't need an inspection first. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Copyright Andy T - 2021. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Gateshead gardener's fury as garage roof plants itself in her flower From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. There's also additional service charges from 115.85 a week, this cost is eligible . Connected Voice are collating information about support across Newcastle and Gateshead. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Top Jobs in Gateshead, England. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Our business support events remain cancelled for now. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead Council 4.0 . East Ham We hope to reschedule these events at a later date. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If they can't show you a card, or you have any other reason to be suspicious, don't let them in. You can also claim compensation for the damage that has been caused during repair work. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. I have to tell you, this week I have had four complaints that have been going on for two years. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If we miss an appointment and we didn't contact you, please contact us. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. As a council housing tenant, you are entitled to a good standard of living. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Do you want to work with us in helping to create spaces that are great to work and/or live in? Gateshead Council Housing Services | OurGateshead If so we can help you claim compensation on a NO Win, NO Fee basis. If you continue to miss appointments for repair work you may be charged. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Business advice and support - Gateshead Council These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Our housing offices are currently closed to the public. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Gateshead, England Jobs - 16,311 openings | Glassdoor Well, theres so much on offer and heres just a few of the highlights! The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Request a FREE property inspection to find out how much your claim is worth. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. This makes sure that everyone is treated fairly. % Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. We would not replace all items, only the ones that are required. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The report found the repair centre's ability to handle calls was deemed 'critically low'. We hope to reschedule these eventsat a later date. Call us on 0333 050 8887 to start the process or fill in the form. Wherever possible we will place the order immediately. Our employees and contractors carrying out work will show you an identity card. Appointment Types - Gateshead Council We will first make sure that it is our responsibility to do the repair. Planned repairs usually need an inspection before work is done. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This covers things like outside painting, replacement windows and annual gas servicing. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. 3 0 obj Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The site has been designed with residents and local groups to ensure it is easy to use. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Work to the outside of your home may not need an appointment. This is known as the Right to Repair scheme. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Are you a Council or Housing association Tenant with housing disrepair issues? United Kingdom. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Homepage for Gateshead Councils Benefits and Council Tax information The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. 27,852 - 30,151 a year. "The garages at Leam Lane had already been condemned, and we were working towards . This includes both small leaks and emergency repairs. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Internal deterioration such as damage to carpet, walls etc. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Work continues to address 3,000 Gateshead Council property repair You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. As part of our commitment to quality services, we aim to provide a reliable and quick repair service.