Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Are investors underestimating the impact of rate rises? However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. How to get a refund, repair or replacement. 6.9 Change or Suspension of Site. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. How do I change the email address on my account? Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. If you have a Business account, please log in to see the steps that apply to you. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Piggyback tickets may not be sold in the same listing. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 2.5 Tax on Seller Proceeds. . Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. This is so we can promote the sale of tickets and items that You list for sale. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. are safe places to buy tickets. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. I entered the incorrect email when registering, how do I change it? 2.4 Listing. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. @vrbavojtech. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. I had a flight delay, can I get compensation? For American Express this is the 4 numbers on the front, right hand side of your card. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Be the first to hear about special offers. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Theres a problem with my wedding venue or supplier - what are my rights? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Location. The tickets will be stored in one of these third-party sites. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Such notice shall be deemed given one business day after the email is sent. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Invalid tickets are defined as anything where buyers are refused entry. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. The tickets were sold in October for 180, but so far I have not seen the money. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The concert was due to happen in 2020, but was rescheduled several times due to Covid. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Viagogo have become the focal point for calls to tightly regulate . This does not prevent us from varying these terms without reference to them. If tickets are not consecutive, then the Seller must create a separate listing. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Ratings by category. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. . This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. 3.1 Accurate Descriptions. Thanks. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Start selling with Amazon. Selling Mobile transfer tickets you bought on viagogo? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Selling a type of mobile ticket and transferring it to the buyer. 2. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Note that this is separate from any Tax viagogo is required to charge on its fees. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Fast forward a few years, and the details she entered were still saved on your account. Additional information can be found in our FAQs and on the ticket details pages. Read more hen we pay for them, not a week before! I got food poisoning while eating out, can I get my money back? How sellers get paid Sellers should use our automated online confirmation process. Pay by PayPal, a free service to pay online without sharing your financial information. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. 7.1 Ownership of Intellectual Property. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Can I deliver the tickets using a different delivery method? This will be deducted from your next payment. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Copyright (c) 2006-2023, viagogo AG. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 3.1 Accurate Descriptions. 5.1 Investigations. Before taking this step we advise that you take a look at our advice on writing a letter before action. Report. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 2.8 Notification. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. 2.3 Username and Password. 3.Click Dispute a Transaction. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. I sold my tickets on Viagogo as a sate sale. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Click the more button to email us. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 6.1 No Warranty. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Is that normal? We will also add sales or value added tax on our fees as applicable. Sadly I could no longer attend on the new date which was in October 2021. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. 3.4 Indemnity. 3.2 Other Information. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Jun-18-2021 11:52 AM. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Check out our video below for advice on how to avoid ticketing scams. Apparently not. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 4.1 Double Posting and Removal of Tickets. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 1.3 viagogo Guarantee. Thankfully, I have now managed to get to the bottom of it. What ticket resellers must do The judge issued an injunction which prevents . If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. We do not write articles to promote products. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This does not affect our editorial independence. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . If youre not offered a refund, you dont have to accept this situation. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. 3.3 Laws and Regulations. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Is commercial property a great value investing opportunity? Cons: Viagogo Reviews. A source close to Viagogo said it had no other connections to Global Experience Solutions. Report. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Reiwa 5th Spring Tour Grand Sumo Tickets. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Can you help me find out what has happened here? Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Ask a question about Viagogo in Booking Services. 2.16 Season Cards. If you click on them we may earn a small commission. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. 2.14 Substituted Seat Locations. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Look for an option to transfer the tickets through the original ticket provider's account. Crucially in your case, this means. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The tickets were bought and sold online, using the Viagogo fan resale platform. If You do not qualify, do not use the Services. There must be a way, the payment was not accepted yet. How to spot a fake, fraudulent or scam website. Copyright viagogo Entertainment Inc 2023. 5.4 Making Adjustments. 2.6 Making an Offer. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. The 'Payment' tab is automatically open. Learn how. Shoppers are advised to double check card details when shopping on computers or mobile devices. M.B, via email. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Affiliate links: If you take out a product This is Money may earn a commission. Viagogo is a global online platform for live sport, music and entertainment tickets. They are significantly safer th. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account.