If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Our kids especially had a great time with that one. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Appeal eBay's decision about a return or missing item for buyers. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Heres What You Should Do. Recently I put up some items I wished to get rid of where the buyer would have to make . A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. This again seems not logical. The item was significantly not as described. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? You must have gotten just the right customer service rep at just the right time to have had no problems. If I had simply changed my mind, I would certainly pay the return shipping. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. We appreciate the feedback. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. Here are some of the most common ways eBay sellers are scammed. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. You won't be able to re-open the request once it's closed. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? What happens if the item is damaged while it's being returned? So sorry to hear that Donna! This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Photographs show that you have lived. -Unknown. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. Why should a buyer be out anything because they got something broken? I don't accept returns, why do I have to pay for a return shipping label? A lot of people, well, I dunno. Honestly, this has left such a bad taste. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. ), know that eBay should have your back. Fear of what could happen could be keeping you from making the income you deserve to make. 4 min article. 09:08 AM. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. We used the other account for our own private purchases. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Who is responsible for return shipping costs? Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. The seller has 3 business days to get back to you. Returns. Are eBay returns free? 2 min . Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. We hope that we didnt portray eBay as being perfect all the time for every transaction. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Does eBay intimidate you? PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. I wasnt even expecting them to put the money back in my account right then. What does the EBAY Commuity feel about this. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. Need an update on an open return request? Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. You will have time to upload your supplier's return label and handle the return . As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. How do I initiate a claim? We recommend using a tracked service for return shipping. For more information, see our Condition of returned items policy. And if it does happen (this is the first one for us in years! first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Find the item in Returns and cancelled orders. When youre responsible for return shipping, you can choose from a number of options in the return request form. As a seller, I know when I'm being ripped off or when someone is being truthful. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. 05-11-2014 You're also responsible for any return shipping you promise to pay in your return policy. Send the funds using the buyer's preferred method. Return an item with alternative shipping arrangements. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. 05-11-2014 If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. What happens if the item is lost while it's being returned? I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. You can still close it if things are resolved. Thanks for the good suggestion. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. If the buyer paid, theyll need to contact the carrier instead. Scroll down to Return Preferences and click the Edit link on the right. Enter the tracking number. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. From the dropdown menu, select Send refund. eBay Canadas Zero Insertion Fee listing promotion extended. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Asking for a Refund from the USPS. and a fun one too. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. I would love to hear from others that have been on both sides of a case such as mine. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. Jump into our 5-day e-mail intro course to see if this could be something for you. 04:43 AM. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. If youprefer, you can provide the buyer with another method of returning the item. Select your carrier and enter the tracking number. Hope that helps. An honest , ethical seller will refund return shipping on a defective item. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Use the phone over e-mailing when you want a response), and told them the situation. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Select your reason for the return and enter a comment about why you're returning it. High-quality, easy online ordering, quick shipping. You can save time and money by printing shipping labels for your sold items on eBay. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. Well I have changed my listing to reflect that I will split the cost of the returned damaged item.