Debra answered all our many questions and offer good advice. They are a publicly traded company of over 2 billion dollars. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Within a couple of months the item began peeling. We love Arhaus UTC. This plan will also cover seam separation. Go in and take a look, you'll be surprised at the quality, variety and the prices! This order arrived yesterday, 7/18/14. How do I request a catalog or sign up for email or remove my name from your mailing list? Date of experience: 08 October 2022 I never heard back from her. DO NOT BUY the worry-free protection. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. She help really helped me through the process. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. There was a mishap and we got a wrong ottoman but customer service eventually got it right. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I've gone back to purchasing everything from Crate and Barrel and Wayfair. If you are looking to work with anyone, we recommend working with David for sure.
Top 488 Restoration Hardware Reviews - ConsumerAffairs Tricia one of the design consultants came to my home and helped me plan my buy. You can also visit one of our stores. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I will be going back there now that I know they have good customer satisfaction. The invoice is very misleading. The sandals are fine and what was ordered. We picked the furniture, then we picked the material. He was very rude and said "you're done looking around get out." Kudos to Tracy the designer who helped us. She took a look at the rest of the house, consequently I bought more furniture! Know what you want before you order but seriously you can't go wrong buying at Arhaus. He went above and beyond to make sure my husband and I were satisfied. For the privilege of receiving the inflation device so we can properly use the sleeper. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Highly recommend Arhaus as a very good store with beautiful merchandise. We bought it received it by UPS in a week and hung it up. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. I asked for my money back. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The cons: High prices. Poor customer service. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. All quality and service has been phenomenal. We'll be back! You won't be disappointed. He made several recommendations. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. After the third time, the concierge suggested that I return the chairs and chose new ones. I was "disconnected" by phone 3 times. nancy. Are all of your products available online? They told me they dont cover surface issues, are you kidding me? And, the little details are a big reminder that a real person created something special just for you. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. These are merely guidelines for measuring and do not guarantee your furniture will fit. The customer service is reprehensible. Many of our pieces are as unique as the artisan that made them. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Posted: February 21, 2023. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. They're awesome! 11 reviews of Arhaus "LOVE THIS STORE. Have bought several pieces in the past, but never again. Customer service's response was that normal wear is not covered. They wont even send anyone to look at it. Everyone there is incredibly helpful and great to work with too. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. We spent close to $75k at this store and purchased their warranty on the furniture. They did not question anything that we called. I was only refunded for one of the two boxes. Sales rep did further investigation and it seems that my order has not been processed at all! So here I am still not being refunded by a company that has received the returned items. They sent one email in May to say my order was processing. The furniture is decent at best but totally not worth it with such poor service. The covers are easy to use and help me make this furniture last forever. I am so thrilled with the guidance I received from Them. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. If you use one of these and buy something, Slumber Search may make a small amount of money. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Who is looking at this furniture before it goes out for delivery? The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. We recycle copper into tabletops and transform tree roots into chairs. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. The national Arhaus customer service is the worst customer service Ive ever experienced. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. We ordered six leather dining room chairs. The back cushions are not sewing straight. Apply today at CareerBuilder! Deceptive!! Our sales associate Massi was extremely helpful and patient with me while I made my decisions. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. The showroom is clean and beautifully furnished. They are awful at customer service and do not stand behind their product. Had a very helpful designer who gave us numerous options and ideas. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. The package arrived in two boxes. It was incredibly reasonable! It's for sure my favorite furniture store in San Diego! Thank you, Arhaus, and the great sales, delivery and customer services teams. We have always wanted the "cloud" from RH but to be honest it's not in the budget. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. 2022-2023 Slumber Search $1,000 Scholarship. Some mixed feedback about delivery. Daniel approach us and I shared my concerns. He offered different seating options to match the table within our budget. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. Please send all requests to [emailprotected]. I love the products in this store. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I love my new couch and the great customer service that accompanied it. No problem -- they were sending a new cover. My residence wont be ready for weeks. . Very punctual and efficient. Had to wait almost 2 month for a chairs and drawers. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Can I purchase or redeem an Arhaus Gift Card online? Please see our Measuring for Furniture Delivery guidelines. 70. Purchased a gorgeous dining table and chairs as well as a unique coffee table. I'm being passed from employee to employee who have no idea what's going on. Now they are offering me a different model chair. Comenity Reviews. We have visited many times because we are in the market for a new couch. The follow up service is just as slow. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? I did so, and they sent a third party furniture repair company. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Even if you spend thousands of dollars you will not receive any support. We got the warranty and it still takes months to get our new furniture repaired. Restoration Hardware Company Information Company Name: Restoration. The level of customer service was exceptional. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. I called Arhaus a week and a half later. You can prob get a $800 sofa on Wayfair thats better quality. Made to your specifications and submitted for production at the time of your order. I have called, many times. If I could give them zero star for customer service and follow up I would do it. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. I have contacted customer support to get a refund for the other half of my returned order. Spent $13,000 on a custom leather sectional. Our sales associate was Daniel and he was very good sales person at that time. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. I highly recommend this store! How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Full-Time. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy.